![]() Handles problem recognition, research, isolation, resolution, and follow-up for routine and complex user problems remotely.Provide Remote Desktop Support Using Enterprise software as GoToAssist and SCCM.Assisted with the Migrated of On - Prem accounts to the cloud.Added/Removed O365 licenses within the Admin Portal.Created shared email addresses via the Exchange server.Provide first/second level technical support for Tribune Media / Nexstar’s Technology systems.Provide excellent documentation skills as well as outstanding communication skills.Perform Tier 2 helpdesk staff augmentation, triage, and escalation within ServiceNow and Cherwell ticketing systems. ![]() Coordinate schedules and or meetings via teams/skype/zoom/email/phone to assist with end-user communications.Experience in Enterprise / Corporate support of all levels supporting greater TEMPthan 10kusers.Migrate 17,000 existing Microsoft Exchange 2013 mailboxes to Microsoft M365 cloud-based email service with minimal impact to the current operations and end-users.Tier 2 Helpdesk Support/Infrastructure Support Analyst Install and configure client operating systems.Perform post installation configuration Azure.VPN - Network connect /Cisco An圜onnect Microsoft networking.Microsoft Office365 Preventative system maintenance and support.SCCM remote business manager/Bomgar/GoToAssist Hardware/Software installation.Set - up users and policies ServiceNow Ticketing System (SNOW).Skype / Lync / Zoom /Webinar/TeamsRemedy and /Cherwell Ticketing Systems. ![]()
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